Questions and Policies
- You have the option to return any item purchased at https://stephanierodas.com/ within 30 days from the date of delivery or pickup.
- All items must be returned in pristine condition, unworn, and complete with their original tags and packaging. For shoes, the original boxes must be included.
- Please note that returns are only accepted for items purchased directly from https://stephanierodas.com/. Purchases made on other websites are not eligible for returns.
- The return process involves filling out an online return form, preparing your package with all tags intact and original packaging, placing the items in the original shipping box, and attaching the provided pre-paid label. Once your package is ready, you can schedule a carrier pickup or drop it off at a carrier pick-up location.
- You will receive a confirmation email once your return is processed.
- For online purchases, refunds are typically processed within 5 to 7 business days upon receiving the returned items. The time for the refund to reflect in your account may vary depending on your chosen payment method.
- Credit Card: Refunds are usually issued by your bank within 7 business days after receiving the Return Acceptance Confirmation email.
- PayPal: You can expect to see the refund in your PayPal account within 24 hours of receiving the Return Confirmation email.
- Cash on Delivery: Refunds are made via wire transfer to a bank account, and you should see the refund in your account within 10 business days of receiving the Return Confirmation email.
- Please note that for in-store purchases, refunds are generally not available unless local regulations require them.
- Online purchases can be exchanged for a different size within 30 days of delivery, and this service is complimentary. However, exchanges are limited to size changes, not alternative products or colors.
- For in-store purchases, exchanges are possible within 30 days at a store in the same country of purchase, provided you have the original sales receipt. If an exchange is not feasible, a store credit may be offered.
- https://stephanierodas.com/ offers free express shipping for all orders.
- Orders are typically processed within 24-48 hours before being shipped from the warehouse, with delivery taking 3-6 business days.
- It's important to ensure that the delivery address matches the country site where the order was placed.
- Unfortunately, specific delivery date and time preferences cannot be accommodated.
- Registrarse en https://stephanierodas.com/ brinda acceso a áreas y servicios exclusivos diseñados para clientes registrados.
- If you wish to delete your account, kindly get in touch with their customer service. Write to us
- If you are having trouble logging into your account, you can reset your password through the website or seek help from the customer service team. Write to us
Remember to check the policies and specific details at https://stephanierodas.com/ as they may be subject to change or have unique variations.